Privacy Policy — Glitch
Last updated: 26 September 2026
Who we are
Glitch is an entertainment app in which you chat with fictional AI characters. Every character is artificial. No character is a real person, and no message you receive was written by a human.
The app is developed and operated by Glitch ("we", "us"), the data controller for the information described here. You can reach us at glitchapp01@gmail.com.
You must be 18 or over
Glitch is for adults only. You confirm you are 18+ during sign-up, and accounts belonging to under-18s are not permitted. We do not knowingly collect data from anyone under 18. If you believe a minor is using the app, email us at glitchapp01@gmail.com and we will delete the account.
What we collect, and why
You give us
| Data | Why | Where it is kept |
|---|---|---|
| Email address and password | To create and secure your account | Firebase Authentication. Passwords are hashed by Firebase; we never see them. |
| Display name, age, gender, pronouns | To personalise how characters address you | On your device, and in your own private area of our database |
| Interests and preferences | To choose which characters you are shown | On your device, and in your own private area of our database |
| Photos you choose to send in a chat | So the character can describe and respond to the picture | On your device. Sent to OpenAI for analysis (see below). |
| Voice recordings you choose to record | To convert your speech to text so the character can reply | Sent to OpenAI for transcription, then discarded |
Created as you use the app
| Data | Why | Where it is kept |
|---|---|---|
| Your chat messages, and the characters' replies | So conversations continue where you left off across devices | On your device, and the most recent 500 messages per character in your own private area of our database |
| "Memories" — facts the character remembers about you | So characters do not forget what you told them | Same as above |
| Relationship progress, milestones, game scores | App features | Same as above |
| Approximate location — your town or city name | So characters can talk naturally about where you are | Your device asks your operating system for your GPS position, converts it immediately into a city name, and keeps only that name. Your coordinates are never stored or transmitted. |
| Purchase records — what you bought, when it renews or ends, and Google Play's reference for the purchase | To confirm with Google that a purchase is real, deliver what you paid for, end a subscription when it lapses or is refunded, and stop double-charging | On your device, in a server-only area of our database linked to your account, and with Google Play. We never see your card or bank details — Google Play handles payment. |
| Notification token and preferences | To send the notifications you have enabled | Your own private area of our database |
| Approximate hours you are active | To learn your sleep window so we do not wake you with a notification | On your device |
| Crash and error reports | To find and fix bugs that make the app crash or fail | Sent to Sentry (EU servers) when something goes wrong: the technical error, the app screen, and your phone model and Android version. Not your messages, photos, name, email or IP address, and not linked to your account. Kept up to 90 days. |
We do not collect
- Your precise GPS coordinates (used momentarily on your device, never stored or sent)
- Your contacts, calendar, call logs, SMS, or files outside what you pick
- Your messages, photos or voice for advertising — they are never shared with advertisers
- Any biometric data
Who else receives your data
To make characters talk, see and speak, parts of your data are sent to specialist providers. They act as our processors: they handle it to perform the task and are contractually barred from using it to train their public models.
| Provider | What is sent | What for |
|---|---|---|
| OpenAI | Your chat messages, photos you send in chat, voice recordings | Character replies, describing your photos, transcribing your speech |
| OpenRouter | Your chat messages in Intimate Mode | Character replies in that mode |
| fal.ai | A text description of the requested scene, and the character's own portrait | Generating the character's selfies. Your own photos are never sent here. |
| Black Forest Labs | The same as fal.ai | Backup image generation |
| ElevenLabs | The text of the character's reply | Turning it into speech |
| Google (Firebase) | Account, profile, chat sync, notifications | Hosting our database, sign-in and notifications |
| Expo | Your notification token | Delivering push notifications |
| Google Play | Purchase information, and a scrambled (one-way hashed) form of your account ID | Processing payments, and making sure a purchase can only be used by the account that bought it |
| Sentry | Technical crash and error reports (no messages, photos or account details) | Finding and fixing bugs |
| Google AdMob | Your device's advertising ID, approximate device information and IP address, only if you have not turned ads off in your device settings and (where the law requires) you have agreed | Showing ads to free accounts. Glitch+ subscribers see no ads and AdMob is not started for them. |
We do not sell your data. We never give advertisers your messages, photos, voice recordings or account details.
Advertising
Free accounts show ads, served by Google AdMob. Glitch+ subscribers see no ads.
- AdMob may use your device's advertising ID and basic device information to choose and measure ads. You control this in your phone's settings (Google → Ads → Delete advertising ID / opt out of ads personalisation).
- Where the law requires it (for example in the EU, UK and some US states) we ask for your consent first, using Google's consent form, and we do not request ads until you have answered. You can change your answer later in Profile → Ad Privacy Settings.
- We limit ads to content suitable for teens and under, and Glitch is for adults 18+ only.
- Ads never see or use your chats. Google's own policy: https://policies.google.com/technologies/ads
Please note: messages you send are processed by the AI providers above. Do not send anything you would not want processed by a third-party service — including financial details, passwords, or identifying information about other people.
Intimate Mode
Intimate Mode is an optional adult feature for subscribers. Messages sent in it are handled exactly like other messages: stored with your conversation and sent to the AI provider that generates the reply. It is not separated, specially flagged, or reviewed by us. If you would rather it were not stored at all, delete the conversation or your account — see below.
How long we keep things
- While your account exists: your profile, conversations, memories and settings.
- Chat history: the most recent 500 messages per character sync to our database. Older messages remain only on your device.
- Voice recordings: transcribed and discarded, not stored by us.
- Purchase records: kept for as long as tax and accounting law requires, and to handle refunds and prevent fraud — even after you delete your account. They hold only what you bought, the dates, and Google Play's reference, never your messages or profile.
- When you delete your account: removed as described below.
Our AI providers keep data for their own limited abuse-prevention periods under their own policies. Links are in Your rights below.
Deleting your data
In the app: Profile → Delete Account. This deletes your sign-in credentials and your entire private area of our database — profile, matches, conversations, memories and settings.
Locally: clearing app data or uninstalling removes everything held on your device.
By email: write to glitchapp01@gmail.com from your registered address and we will delete your account and confirm when it is done.
Deleting your account does not automatically cancel a subscription — cancel that through Google Play, or it will keep renewing.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete your data, to object to processing, or to complain to a regulator. To exercise any of these, email glitchapp01@gmail.com.
If you are in the UK or EU, our lawful basis is contract for running your account and delivering what you paid for, and legitimate interests for security, abuse prevention and making the product work.
Provider policies: OpenAI · OpenRouter · fal.ai · ElevenLabs · Google Firebase · Sentry
Safety
Photos you upload are automatically checked before a character can respond to them. Any image that appears to contain a minor is blocked, and the check fails closed — if it cannot complete, the photo is refused rather than allowed through. You can report any character message from the chat screen.
Security
Traffic is encrypted in transit (HTTPS). Sign-in is handled by Firebase Authentication and we never store your password. Your database area is restricted to your own account. No system is perfectly secure, and we cannot guarantee absolute security.
Changes
If we change this policy we will update the date at the top and, for anything significant, tell you in the app.
Contact
Glitch — glitchapp01@gmail.com